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These states are reached when the order is complete and shipped. An admin can create a new return authorization, which will set the order in `awaiting_return` state. It's only after, when we call `return_authorization#receive` that the return authorization moves to `received` state and the order to `returned`. You can do so from the UI by editing the return authorization and clicking on Receive. However, we didn't find any order in such state in UK, FR and AU. The UX is quite obfuscated. That must be why no users clicked on it. The `returned` state cannot count for the balance as is, since some of the products are returned to the shop. That's enough for now.