diff --git a/app/jobs/standing_order_placement_job.rb b/app/jobs/standing_order_placement_job.rb
index 118cbf5b76..956584d858 100644
--- a/app/jobs/standing_order_placement_job.rb
+++ b/app/jobs/standing_order_placement_job.rb
@@ -19,7 +19,10 @@ class StandingOrderPlacementJob
 
   def process(order)
     return if order.completed?
-    changes = cap_quantity_and_store_changes(order) unless order.completed?
+    changes = cap_quantity_and_store_changes(order)
+    if order.line_items.where('quantity > 0').empty?
+      return send_empty_email(order, changes)
+    end
     move_to_completion(order)
     send_placement_email(order, changes)
   end
@@ -66,4 +69,8 @@ class StandingOrderPlacementJob
     return unless order.completed?
     Spree::OrderMailer.standing_order_email(order.id, 'placement', changes).deliver
   end
+
+  def send_empty_email(order, changes)
+    Spree::OrderMailer.standing_order_email(order.id, 'empty', changes).deliver
+  end
 end
diff --git a/app/views/spree/order_mailer/standing_order_email.html.haml b/app/views/spree/order_mailer/standing_order_email.html.haml
index dd519f20ba..60d8191b6e 100644
--- a/app/views/spree/order_mailer/standing_order_email.html.haml
+++ b/app/views/spree/order_mailer/standing_order_email.html.haml
@@ -27,11 +27,15 @@
 %p
   = t("email_so_#{@type}_details_html", distributor: @order.distributor.name)
 
-- if @changes.any?
+- if @changes.any? && @type == 'placement'
   %p.callout
     = t("email_so_placement_changes")
+
 = render 'order_summary'
-= render 'payment'
-= render 'shipping'
-= render 'special_instructions'
+
+- unless @type == 'empty'
+  = render 'payment'
+  = render 'shipping'
+  = render 'special_instructions'
+
 = render 'signoff'
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 4be858f6f8..c64dea4474 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -1218,6 +1218,9 @@ See the %{link} to find out more about %{sitename}'s features and to start using
   email_so_confirmation_intro_html: "Your order with <strong>%{distributor}</strong> is now confirmed"
   email_so_confirmation_explainer_html: "This order was automatically placed for you, and it has now been finalised."
   email_so_confirmation_details_html: "Here's everything you need to know about your order from <strong>%{distributor}</strong>:"
+  email_so_empty_intro_html: "We tried to place a new order with <strong>%{distributor}</strong>, but had some problems..."
+  email_so_empty_explainer_html: "Unfortunately, none of products that you ordered were available. The original quantities that you requested appear crossed-out below."
+  email_so_empty_details_html: "Here are the details of the order for <strong>%{distributor}</strong>:"
   email_shipping_delivery_details: Delivery details
   email_shipping_delivery_time: "Delivery on:"
   email_shipping_delivery_address: "Delivery address:"
diff --git a/spec/jobs/standing_order_placement_job_spec.rb b/spec/jobs/standing_order_placement_job_spec.rb
index b1e4b17dba..aef6db69aa 100644
--- a/spec/jobs/standing_order_placement_job_spec.rb
+++ b/spec/jobs/standing_order_placement_job_spec.rb
@@ -122,12 +122,11 @@ describe StandingOrderPlacementJob do
     let(:standing_order) { create(:standing_order, with_items: true) }
     let(:proxy_order) { create(:proxy_order, standing_order: standing_order) }
     let!(:order) { proxy_order.initialise_order! }
-    let(:changes) { {} }
 
     before do
       expect_any_instance_of(Spree::Payment).to_not receive(:process!)
-      allow(job).to receive(:cap_quantity_and_store_changes) { changes }
       allow(job).to receive(:send_placement_email)
+      allow(job).to receive(:send_empty_email)
     end
 
     context "when the order is already complete" do
@@ -142,18 +141,31 @@ describe StandingOrderPlacementJob do
     end
 
     context "when the order is not already complete" do
-      it "processes the order to completion, but does not process the payment" do
-        # If this spec starts complaining about no shipping methods being available
-        # on CI, there is probably another spec resetting the currency though Rails.cache.clear
-        ActionMailer::Base.deliveries.clear
-        expect{job.send(:process, order)}.to change{order.reload.completed_at}.from(nil)
-        expect(order.completed_at).to be_within(5.seconds).of Time.now
-        expect(order.payments.first.state).to eq "checkout"
+      context "when no stock items are available after capping stock" do
+        before do
+          allow(job).to receive(:unavailable_stock_lines_for) { order.line_items }
+        end
+
+        it "does not place the order, sends an empty_order email" do
+          expect{job.send(:process, order)}.to_not change{order.reload.completed_at}.from(nil)
+          expect(job).to_not have_received(:send_placement_email)
+          expect(job).to have_received(:send_empty_email)
+        end
       end
 
-      it "does not enqueue confirmation emails" do
-        expect{job.send(:process, order)}.to_not enqueue_job ConfirmOrderJob
-        expect(job).to have_received(:send_placement_email).with(order, changes).once
+      context "when at least one stock item is available after capping stock" do
+        it "processes the order to completion, but does not process the payment" do
+          # If this spec starts complaining about no shipping methods being available
+          # on CI, there is probably another spec resetting the currency though Rails.cache.clear
+          expect{job.send(:process, order)}.to change{order.reload.completed_at}.from(nil)
+          expect(order.completed_at).to be_within(5.seconds).of Time.now
+          expect(order.payments.first.state).to eq "checkout"
+        end
+
+        it "does not enqueue confirmation emails" do
+          expect{job.send(:process, order)}.to_not enqueue_job ConfirmOrderJob
+          expect(job).to have_received(:send_placement_email).with(order, anything).once
+        end
       end
     end
   end
diff --git a/spec/mailers/order_mailer_spec.rb b/spec/mailers/order_mailer_spec.rb
index ecc19db510..864e3f1ab9 100644
--- a/spec/mailers/order_mailer_spec.rb
+++ b/spec/mailers/order_mailer_spec.rb
@@ -108,4 +108,21 @@ describe Spree::OrderMailer do
       expect(body).to include "This order was automatically placed for you"
     end
   end
+
+  describe "empty order notification for standing orders" do
+    let(:standing_order) { create(:standing_order, with_items: true) }
+    let(:proxy_order) { create(:proxy_order, standing_order: standing_order) }
+    let!(:order) { proxy_order.initialise_order! }
+
+    before do
+      expect do
+        Spree::OrderMailer.standing_order_email(order.id, 'empty', {}).deliver
+      end.to change{Spree::OrderMailer.deliveries.count}.by(1)
+    end
+
+    it "sends the email" do
+      body = Spree::OrderMailer.deliveries.last.body.encoded
+      expect(body).to include "Unfortunately, none of products that you ordered were available"
+    end
+  end
 end