diff --git a/app/controllers/spree/users_controller.rb b/app/controllers/spree/users_controller.rb
index 1fb03af1f9..c9ee2e15fe 100644
--- a/app/controllers/spree/users_controller.rb
+++ b/app/controllers/spree/users_controller.rb
@@ -12,9 +12,13 @@ module Spree
     before_action :set_locale
     before_action :enable_embedded_shopfront
 
-    # Ignores invoice orders, only order where state: 'complete'
     def show
-      @orders = @user.orders.where(state: 'complete').order('completed_at desc')
+      @orders = orders_collection
+
+      customers = spree_current_user.customers
+      @shops = Enterprise
+        .where(id: @orders.pluck(:distributor_id).uniq | customers.pluck(:enterprise_id))
+
       @unconfirmed_email = spree_current_user.unconfirmed_email
     end
 
@@ -54,6 +58,14 @@ module Spree
 
     private
 
+    def orders_collection
+      if OpenFoodNetwork::FeatureToggle.enabled?(:customer_balance, spree_current_user)
+        CompleteOrdersWithBalance.new(@user).query
+      else
+        @user.orders.where(state: 'complete').order('completed_at desc')
+      end
+    end
+
     def load_object
       @user ||= spree_current_user
       if @user
diff --git a/app/models/spree/order.rb b/app/models/spree/order.rb
index ceb603e275..105566aa0d 100644
--- a/app/models/spree/order.rb
+++ b/app/models/spree/order.rb
@@ -130,6 +130,11 @@ module Spree
       where("state != ?", state)
     }
 
+    # All the states an order can be in after completing the checkout
+    FINALIZED_STATES = %w(complete canceled resumed awaiting_return returned).freeze
+
+    scope :finalized, -> { where(state: FINALIZED_STATES) }
+
     def self.by_number(number)
       where(number: number)
     end
diff --git a/app/queries/complete_orders_with_balance.rb b/app/queries/complete_orders_with_balance.rb
new file mode 100644
index 0000000000..57223e5c6e
--- /dev/null
+++ b/app/queries/complete_orders_with_balance.rb
@@ -0,0 +1,21 @@
+# frozen_string_literal: true
+
+# Fetches complete orders of the specified user including their balance as a computed column
+class CompleteOrdersWithBalance
+  def initialize(user)
+    @user = user
+  end
+
+  def query
+    OutstandingBalance.new(sorted_finalized_orders).query
+  end
+
+  private
+
+  def sorted_finalized_orders
+    @user.orders
+      .finalized
+      .select('spree_orders.*')
+      .order(completed_at: :desc)
+  end
+end
diff --git a/app/queries/customers_with_balance.rb b/app/queries/customers_with_balance.rb
new file mode 100644
index 0000000000..4abd070d34
--- /dev/null
+++ b/app/queries/customers_with_balance.rb
@@ -0,0 +1,39 @@
+# frozen_string_literal: true
+
+# Fetches the customers of the specified enterprise including the aggregated balance across the
+# customer's orders. That is, we get the total balance for each customer with this enterprise.
+class CustomersWithBalance
+  def initialize(enterprise)
+    @enterprise = enterprise
+  end
+
+  def query
+    Customer.of(enterprise).
+      joins(left_join_complete_orders).
+      group("customers.id").
+      select("customers.*").
+      select(outstanding_balance_sum)
+  end
+
+  private
+
+  attr_reader :enterprise
+
+  def outstanding_balance_sum
+    "SUM(#{OutstandingBalance.new.statement}) AS balance_value"
+  end
+
+  # The resulting orders are in states that belong after the checkout. Only these can be considered
+  # for a customer's balance.
+  def left_join_complete_orders
+    <<-SQL.strip_heredoc
+      LEFT JOIN spree_orders ON spree_orders.customer_id = customers.id
+        AND #{finalized_states.to_sql}
+    SQL
+  end
+
+  def finalized_states
+    states = Spree::Order::FINALIZED_STATES.map { |state| Arel::Nodes.build_quoted(state) }
+    Arel::Nodes::In.new(Spree::Order.arel_table[:state], states)
+  end
+end
diff --git a/app/queries/outstanding_balance.rb b/app/queries/outstanding_balance.rb
new file mode 100644
index 0000000000..ce4d4d78f4
--- /dev/null
+++ b/app/queries/outstanding_balance.rb
@@ -0,0 +1,44 @@
+# frozen_string_literal: true
+
+# Encapsulates the SQL statement that computes the balance of an order as a new column in the result
+# set. This can then be reused chaining it with the ActiveRecord::Relation objects you pass in the
+# constructor.
+#
+# Alternatively, you can get the SQL by calling #statement, which is suitable for more complex
+# cases.
+#
+# See CompleteOrdersWithBalance or CustomersWithBalance as examples.
+class OutstandingBalance
+  # All the states of a finished order but that shouldn't count towards the balance (the customer
+  # didn't get the order for whatever reason). Note it does not include complete
+  FINALIZED_NON_SUCCESSFUL_STATES = %w(canceled returned).freeze
+
+  # The relation must be an ActiveRecord::Relation object with `spree_orders` in the SQL statement
+  # FROM for #statement to work.
+  def initialize(relation = nil)
+    @relation = relation
+  end
+
+  def query
+    relation.select("#{statement} AS balance_value")
+  end
+
+  # Arel doesn't support CASE statements until v7.1.0 so we'll have to wait with SQL literals
+  # a little longer. See https://github.com/rails/arel/pull/400 for details.
+  def statement
+    <<-SQL.strip_heredoc
+      CASE WHEN state IN #{non_fulfilled_states_group.to_sql} THEN payment_total
+           WHEN state IS NOT NULL THEN payment_total - total
+      ELSE 0 END
+    SQL
+  end
+
+  private
+
+  attr_reader :relation
+
+  def non_fulfilled_states_group
+    states = FINALIZED_NON_SUCCESSFUL_STATES.map { |state| Arel::Nodes.build_quoted(state) }
+    Arel::Nodes::Grouping.new(states)
+  end
+end
diff --git a/app/serializers/api/order_serializer.rb b/app/serializers/api/order_serializer.rb
index 427c222ea2..73532a1704 100644
--- a/app/serializers/api/order_serializer.rb
+++ b/app/serializers/api/order_serializer.rb
@@ -7,6 +7,14 @@ module Api
 
     has_many :payments, serializer: Api::PaymentSerializer
 
+    def outstanding_balance
+      if OpenFoodNetwork::FeatureToggle.enabled?(:customer_balance, object.user)
+        -object.balance_value
+      else
+        object.outstanding_balance
+      end
+    end
+
     def payments
       object.payments.joins(:payment_method).completed
     end
diff --git a/app/services/customers_with_balance.rb b/app/services/customers_with_balance.rb
deleted file mode 100644
index 56a3c2d171..0000000000
--- a/app/services/customers_with_balance.rb
+++ /dev/null
@@ -1,61 +0,0 @@
-# frozen_string_literal: true
-
-class CustomersWithBalance
-  def initialize(enterprise)
-    @enterprise = enterprise
-  end
-
-  def query
-    Customer.of(enterprise).
-      joins(left_join_complete_orders).
-      group("customers.id").
-      select("customers.*").
-      select(outstanding_balance)
-  end
-
-  private
-
-  attr_reader :enterprise
-
-  # Arel doesn't support CASE statements until v7.1.0 so we'll have to wait with SQL literals
-  # a little longer. See https://github.com/rails/arel/pull/400 for details.
-  def outstanding_balance
-    <<-SQL.strip_heredoc
-       SUM(
-         CASE WHEN state IN #{non_fulfilled_states_group.to_sql} THEN payment_total
-              WHEN state IS NOT NULL THEN payment_total - total
-         ELSE 0 END
-       ) AS balance_value
-    SQL
-  end
-
-  # The resulting orders are in states that belong after the checkout. Only these can be considered
-  # for a customer's balance.
-  def left_join_complete_orders
-    <<-SQL.strip_heredoc
-      LEFT JOIN spree_orders ON spree_orders.customer_id = customers.id
-        AND #{complete_orders.to_sql}
-    SQL
-  end
-
-  def complete_orders
-    states_group = prior_to_completion_states.map { |state| Arel::Nodes.build_quoted(state) }
-    Arel::Nodes::NotIn.new(Spree::Order.arel_table[:state], states_group)
-  end
-
-  def non_fulfilled_states_group
-    states_group = non_fulfilled_states.map { |state| Arel::Nodes.build_quoted(state) }
-    Arel::Nodes::Grouping.new(states_group)
-  end
-
-  # All the states an order can be in before completing the checkout
-  def prior_to_completion_states
-    %w(cart address delivery payment)
-  end
-
-  # All the states of a complete order but that shouldn't count towards the balance. Those that the
-  # customer won't enjoy.
-  def non_fulfilled_states
-    %w(canceled returned)
-  end
-end
diff --git a/app/views/spree/users/show.html.haml b/app/views/spree/users/show.html.haml
index bddce94ce9..ec81685156 100644
--- a/app/views/spree/users/show.html.haml
+++ b/app/views/spree/users/show.html.haml
@@ -1,7 +1,8 @@
 - content_for :injection_data do
-  = inject_orders
-  = inject_shops
+  = inject_json_array("orders", @orders.all, Api::OrderSerializer)
+  = inject_json_array("shops", @shops.all, Api::ShopForOrdersSerializer)
   = inject_saved_credit_cards
+
   - if Stripe.publishable_key
     :javascript
       angular.module('Darkswarm').value("stripeObject", Stripe("#{Stripe.publishable_key}"))
diff --git a/spec/controllers/spree/users_controller_spec.rb b/spec/controllers/spree/users_controller_spec.rb
index 8c5c6b80b1..8f7b4257c7 100644
--- a/spec/controllers/spree/users_controller_spec.rb
+++ b/spec/controllers/spree/users_controller_spec.rb
@@ -40,6 +40,22 @@ describe Spree::UsersController, type: :controller do
       # Doesn't return uncompleted orders" do
       expect(orders).not_to include d1o3
     end
+
+    context 'when the customer_balance feature is enabled' do
+      let(:outstanding_balance) { double(:outstanding_balance) }
+
+      before do
+        allow(OpenFoodNetwork::FeatureToggle)
+          .to receive(:enabled?).with(:customer_balance, controller.spree_current_user) { true }
+      end
+
+      it 'calls OutstandingBalance' do
+        allow(OutstandingBalance).to receive(:new).and_return(outstanding_balance)
+        expect(outstanding_balance).to receive(:query) { Spree::Order.none }
+
+        spree_get :show
+      end
+    end
   end
 
   describe "registered_email" do
diff --git a/spec/queries/complete_orders_with_balance_spec.rb b/spec/queries/complete_orders_with_balance_spec.rb
new file mode 100644
index 0000000000..9d46feb7da
--- /dev/null
+++ b/spec/queries/complete_orders_with_balance_spec.rb
@@ -0,0 +1,61 @@
+# frozen_string_literal: true
+
+require 'spec_helper'
+
+describe CompleteOrdersWithBalance do
+  let(:complete_orders_with_balance) { described_class.new(user) }
+
+  describe '#query' do
+    let(:user) { order.user }
+    let(:outstanding_balance) { instance_double(OutstandingBalance) }
+
+    context 'when the user has complete orders' do
+      let(:order) do
+        create(:order, state: 'complete', total: 2.0, payment_total: 1.0, completed_at: 2.day.ago)
+      end
+      let!(:other_order) do
+        create(
+          :order,
+          user: user,
+          state: 'complete',
+          total: 2.0,
+          payment_total: 1.0,
+          completed_at: 1.days.ago
+        )
+      end
+
+      it 'calls OutstandingBalance#query' do
+        allow(OutstandingBalance).to receive(:new).and_return(outstanding_balance)
+        expect(outstanding_balance).to receive(:query)
+
+        complete_orders_with_balance.query
+      end
+
+      it 'returns complete orders including their balance' do
+        order = complete_orders_with_balance.query.first
+        expect(order[:balance_value]).to eq(-1.0)
+      end
+
+      it 'sorts them by their completed_at with the most recent first' do
+        orders = complete_orders_with_balance.query
+        expect(orders.pluck(:id)).to eq([other_order.id, order.id])
+      end
+    end
+
+    context 'when the user has no complete orders' do
+      let(:order) { create(:order) }
+
+      it 'calls OutstandingBalance' do
+        allow(OutstandingBalance).to receive(:new).and_return(outstanding_balance)
+        expect(outstanding_balance).to receive(:query)
+
+        complete_orders_with_balance.query
+      end
+
+      it 'returns an empty array' do
+        order = complete_orders_with_balance.query
+        expect(order).to be_empty
+      end
+    end
+  end
+end
diff --git a/spec/services/customers_with_balance_spec.rb b/spec/queries/customers_with_balance_spec.rb
similarity index 88%
rename from spec/services/customers_with_balance_spec.rb
rename to spec/queries/customers_with_balance_spec.rb
index fefd1d9090..479be6b410 100644
--- a/spec/services/customers_with_balance_spec.rb
+++ b/spec/queries/customers_with_balance_spec.rb
@@ -9,6 +9,14 @@ describe CustomersWithBalance do
     let(:customer) { create(:customer) }
     let(:total) { 200.00 }
     let(:order_total) { 100.00 }
+    let(:outstanding_balance) { instance_double(OutstandingBalance) }
+
+    it 'calls CustomersWithBalance#statement' do
+      allow(OutstandingBalance).to receive(:new).and_return(outstanding_balance)
+      expect(outstanding_balance).to receive(:statement)
+
+      customers_with_balance.query
+    end
 
     context 'when orders are in cart state' do
       before do
@@ -61,9 +69,9 @@ describe CustomersWithBalance do
     context 'when no orders where paid' do
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
       end
 
       it 'returns the customer balance' do
@@ -77,9 +85,9 @@ describe CustomersWithBalance do
 
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         order = create(:order, customer: customer, total: order_total, payment_total: payment_total)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
       end
 
       it 'returns the customer balance' do
@@ -94,7 +102,7 @@ describe CustomersWithBalance do
 
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         create(
           :order,
           customer: customer,
@@ -115,7 +123,7 @@ describe CustomersWithBalance do
 
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         order = create(:order, customer: customer, total: order_total, payment_total: payment_total)
         order.update_attribute(:state, 'resumed')
       end
@@ -131,7 +139,7 @@ describe CustomersWithBalance do
 
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         order = create(:order, customer: customer, total: order_total, payment_total: payment_total)
         order.update_attribute(:state, 'payment')
       end
@@ -147,7 +155,7 @@ describe CustomersWithBalance do
 
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         order = create(:order, customer: customer, total: order_total, payment_total: payment_total)
         order.update_attribute(:state, 'awaiting_return')
       end
@@ -164,7 +172,7 @@ describe CustomersWithBalance do
 
       before do
         order = create(:order, customer: customer, total: order_total, payment_total: 0)
-        order.update_attribute(:state, 'checkout')
+        order.update_attribute(:state, 'complete')
         order = create(:order, customer: customer, total: order_total, payment_total: payment_total)
         order.update_attribute(:state, 'returned')
       end
diff --git a/spec/queries/outstanding_balance_spec.rb b/spec/queries/outstanding_balance_spec.rb
new file mode 100644
index 0000000000..af880528f7
--- /dev/null
+++ b/spec/queries/outstanding_balance_spec.rb
@@ -0,0 +1,197 @@
+# frozen_string_literal: true
+
+require 'spec_helper'
+
+describe OutstandingBalance do
+  let(:outstanding_balance) { described_class.new(relation) }
+
+  describe '#statement' do
+    let(:relation) { Spree::Order.none }
+
+    it 'returns the CASE statement necessary to compute the order balance' do
+      normalized_sql_statement = normalize(outstanding_balance.statement)
+
+      expect(normalized_sql_statement).to eq(normalize(<<-SQL))
+        CASE WHEN state IN ('canceled', 'returned') THEN payment_total
+             WHEN state IS NOT NULL THEN payment_total - total
+        ELSE 0 END
+      SQL
+    end
+
+    def normalize(sql)
+      sql.strip_heredoc.gsub("\n", '').squeeze(' ')
+    end
+  end
+
+  describe '#query' do
+    let(:relation) { Spree::Order.all }
+    let(:total) { 200.00 }
+    let(:order_total) { 100.00 }
+
+    context 'when orders are in cart state' do
+      before do
+        create(:order, total: order_total, payment_total: 0, state: 'cart')
+        create(:order, total: order_total, payment_total: 0, state: 'cart')
+      end
+
+      it 'returns the order balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(-order_total)
+      end
+    end
+
+    context 'when orders are in address state' do
+      before do
+        create(:order, total: order_total, payment_total: 0, state: 'address')
+        create(:order, total: order_total, payment_total: 50, state: 'address')
+      end
+
+      it 'returns the order balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(-order_total)
+      end
+    end
+
+    context 'when orders are in delivery state' do
+      before do
+        create(:order, total: order_total, payment_total: 0, state: 'delivery')
+        create(:order, total: order_total, payment_total: 50, state: 'delivery')
+      end
+
+      it 'returns the order balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(-order_total)
+      end
+    end
+
+    context 'when orders are in payment state' do
+      before do
+        create(:order, total: order_total, payment_total: 0, state: 'payment')
+        create(:order, total: order_total, payment_total: 50, state: 'payment')
+      end
+
+      it 'returns the order balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(-order_total)
+      end
+    end
+
+    context 'when no orders where paid' do
+      before do
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(-order_total)
+      end
+    end
+
+    context 'when an order was paid' do
+      let(:payment_total) { order_total }
+
+      before do
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+        order = create(:order, total: order_total, payment_total: payment_total)
+        order.update_attribute(:state, 'complete')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(payment_total - 200.0)
+      end
+    end
+
+    context 'when an order is canceled' do
+      let(:payment_total) { order_total }
+      let(:non_canceled_orders_total) { order_total }
+
+      before do
+        create(:order, total: order_total, payment_total: order_total, state: 'canceled')
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(payment_total)
+      end
+    end
+
+    context 'when an order is resumed' do
+      let(:payment_total) { order_total }
+
+      before do
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+        order = create(:order, total: order_total, payment_total: payment_total)
+        order.update_attribute(:state, 'resumed')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(payment_total - 200.0)
+      end
+    end
+
+    context 'when an order is in payment' do
+      let(:payment_total) { order_total }
+
+      before do
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+        order = create(:order, total: order_total, payment_total: payment_total)
+        order.update_attribute(:state, 'payment')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(payment_total - 200.0)
+      end
+    end
+
+    context 'when an order is awaiting_return' do
+      let(:payment_total) { order_total }
+
+      before do
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+        order = create(:order, total: order_total, payment_total: payment_total)
+        order.update_attribute(:state, 'awaiting_return')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(payment_total - 200.0)
+      end
+    end
+
+    context 'when an order is returned' do
+      let(:payment_total) { order_total }
+      let(:non_returned_orders_total) { order_total }
+
+      before do
+        order = create(:order, total: order_total, payment_total: payment_total)
+        order.update_attribute(:state, 'returned')
+        order = create(:order, total: order_total, payment_total: 0)
+        order.update_attribute(:state, 'complete')
+      end
+
+      it 'returns the customer balance' do
+        order = outstanding_balance.query.first
+        expect(order.balance_value).to eq(payment_total)
+      end
+    end
+
+    context 'when there are no orders' do
+      it 'returns the order balance' do
+        orders = outstanding_balance.query
+        expect(orders).to be_empty
+      end
+    end
+  end
+end
diff --git a/spec/serializers/api/order_serializer_spec.rb b/spec/serializers/api/order_serializer_spec.rb
index 04ef728d59..d635cf0ada 100644
--- a/spec/serializers/api/order_serializer_spec.rb
+++ b/spec/serializers/api/order_serializer_spec.rb
@@ -6,21 +6,55 @@ describe Api::OrderSerializer do
   let(:serializer) { Api::OrderSerializer.new order }
   let(:order) { create(:completed_order_with_totals) }
 
-  let!(:completed_payment) { create(:payment, order: order, state: 'completed', amount: order.total - 1) }
-  let!(:payment) { create(:payment, order: order, state: 'checkout', amount: 123.45) }
+  describe '#serializable_hash' do
+    let!(:completed_payment) do
+      create(:payment, order: order, state: 'completed', amount: order.total - 1)
+    end
+    let!(:payment) { create(:payment, order: order, state: 'checkout', amount: 123.45) }
 
-  it "serializes an order" do
-    expect(serializer.to_json).to match order.number.to_s
+    it "serializes an order" do
+      expect(serializer.serializable_hash[:number]).to eq(order.number)
+    end
+
+    it "convert the state attributes to translatable keys" do
+      hash = serializer.serializable_hash
+
+      expect(hash[:state]).to eq("complete")
+      expect(hash[:payment_state]).to eq("balance_due")
+    end
+
+    it "only serializes completed payments" do
+      hash = serializer.serializable_hash
+
+      expect(hash[:payments].first[:amount]).to eq(completed_payment.amount)
+    end
   end
 
-  it "convert the state attributes to translatable keys" do
-    # byebug if serializer.to_json =~ /balance_due/
-    expect(serializer.to_json).to match "complete"
-    expect(serializer.to_json).to match "balance_due"
-  end
+  describe '#outstanding_balance' do
+    context 'when the customer_balance feature is enabled' do
+      before do
+        allow(OpenFoodNetwork::FeatureToggle)
+          .to receive(:enabled?).with(:customer_balance, order.user) { true }
 
-  it "only serializes completed payments" do
-    expect(serializer.to_json).to match completed_payment.amount.to_s
-    expect(serializer.to_json).to_not match payment.amount.to_s
+        allow(order).to receive(:balance_value).and_return(-1.23)
+      end
+
+      it "returns the object's balance_value from the users perspective" do
+        expect(serializer.serializable_hash[:outstanding_balance]).to eq(1.23)
+      end
+    end
+
+    context 'when the customer_balance is not enabled' do
+      before do
+        allow(OpenFoodNetwork::FeatureToggle)
+          .to receive(:enabled?).with(:customer_balance, order.user) { false }
+
+        allow(order).to receive(:outstanding_balance).and_return(123.0)
+      end
+
+      it 'calls #outstanding_balance on the object' do
+        expect(serializer.serializable_hash[:outstanding_balance]).to eq(123.0)
+      end
+    end
   end
 end