diff --git a/app/jobs/complete_backorder_job.rb b/app/jobs/complete_backorder_job.rb
index e4ffd836d1..3c9f771045 100644
--- a/app/jobs/complete_backorder_job.rb
+++ b/app/jobs/complete_backorder_job.rb
@@ -23,6 +23,15 @@ class CompleteBackorderJob < ApplicationJob
     adjust_quantities(user, order, urls, variants)
 
     FdcBackorderer.new(user, urls).complete_order(order)
+  rescue StandardError => e
+    Bugsnag.notify(e) do |payload|
+      payload.add_metadata(:user, user)
+      payload.add_metadata(:distributor, distributor)
+      payload.add_metadata(:order_cycle, order_cycle)
+      payload.add_metadata(:order_id, order_id)
+    end
+
+    BackorderMailer.backorder_incomplete(user, distributor, order_cycle, order_id).deliver_later
   end
 
   # Check if we have enough stock to reduce the backorder.
diff --git a/app/mailers/backorder_mailer.rb b/app/mailers/backorder_mailer.rb
index d9f9e8d0c4..a3ecb34be7 100644
--- a/app/mailers/backorder_mailer.rb
+++ b/app/mailers/backorder_mailer.rb
@@ -11,4 +11,14 @@ class BackorderMailer < ApplicationMailer
       mail(to: order.distributor.owner.email)
     end
   end
+
+  def backorder_incomplete(user, distributor, order_cycle, order_id)
+    @distributor = distributor
+    @order_cycle = order_cycle
+    @order_id = order_id
+
+    I18n.with_locale valid_locale(user) do
+      mail(to: user.email)
+    end
+  end
 end
diff --git a/app/views/backorder_mailer/backorder_incomplete.haml b/app/views/backorder_mailer/backorder_incomplete.haml
new file mode 100644
index 0000000000..a67acde5ac
--- /dev/null
+++ b/app/views/backorder_mailer/backorder_incomplete.haml
@@ -0,0 +1,9 @@
+%h1= t ".headline"
+
+%p= t ".description"
+
+%p= t ".hints"
+
+%p= t ".affected", enterprise: @distributor.name, order_cycle: @order_cycle.name
+
+%pre= @order_id
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 493053bfc3..d208b21926 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -376,6 +376,20 @@ en:
       order: "Affected order: %{number}"
       stock: "Stock"
       product: "Product"
+    backorder_incomplete:
+      subject: "An automatic backorder failed to complete"
+      headline: "Your backorder is still a draft"
+      description: |
+        We tried to complete a backorder for out-of-stock items but
+        something went wrong. The backorder quantities may be too high if
+        you had cancellations. And your backorder won't be fulfilled while
+        it's in draft state.
+      hints: |
+        You may need to go to the OIDC settings and reconnect your account.
+        Also check that your supplier's catalog hasn't changed and is still
+        supplying all products you need. And please get in touch with us if
+        you have any questions.
+      affected: "%{enterprise}: %{order_cycle}"
   enterprise_mailer:
     confirmation_instructions:
       subject: "Please confirm the email address for %{enterprise}"
diff --git a/spec/jobs/complete_backorder_job_spec.rb b/spec/jobs/complete_backorder_job_spec.rb
index 8c268e42e6..73eaa520ff 100644
--- a/spec/jobs/complete_backorder_job_spec.rb
+++ b/spec/jobs/complete_backorder_job_spec.rb
@@ -88,5 +88,20 @@ RSpec.describe CompleteBackorderJob do
           variant.on_hand
         }.from(49).to(13) # minus 3 backordered slabs (3 * 12 = 36)
     end
+
+    it "reports errors" do
+      expect(Bugsnag).to receive(:notify).and_call_original
+
+      expect {
+        subject.perform(user, distributor, order_cycle, "https://nil")
+      }.not_to raise_error
+
+      # Combined example for performance
+      expect(Bugsnag).to receive(:notify).and_call_original
+
+      expect {
+        subject.perform(user, distributor, order_cycle, "https://nil")
+      }.to enqueue_mail(BackorderMailer, :backorder_incomplete)
+    end
   end
 end
diff --git a/spec/mailers/backorder_mailer_spec.rb b/spec/mailers/backorder_mailer_spec.rb
index 95aa377a63..1747632298 100644
--- a/spec/mailers/backorder_mailer_spec.rb
+++ b/spec/mailers/backorder_mailer_spec.rb
@@ -17,4 +17,19 @@ RSpec.describe BackorderMailer do
       expect(mail.subject).to eq "An automatic backorder failed"
     end
   end
+
+  describe "#backorder_incomplete" do
+    let(:user) { build(:user, email: "jane@example.net") }
+    let(:distributor) { build(:enterprise) }
+    let(:order_cycle) { build(:order_cycle) }
+    let(:order_id) { "https://null" }
+
+    it "notifies the owner" do
+      BackorderMailer.backorder_incomplete(user, distributor, order_cycle, order_id).deliver_now
+
+      mail = ActionMailer::Base.deliveries.first
+      expect(mail.to).to eq ["jane@example.net"]
+      expect(mail.subject).to eq "An automatic backorder failed to complete"
+    end
+  end
 end
diff --git a/spec/mailers/previews/backorder_mailer_preview.rb b/spec/mailers/previews/backorder_mailer_preview.rb
index 3741ff393d..4aea240555 100644
--- a/spec/mailers/previews/backorder_mailer_preview.rb
+++ b/spec/mailers/previews/backorder_mailer_preview.rb
@@ -9,4 +9,16 @@ class BackorderMailerPreview < ActionMailer::Preview
       order.line_items.map(&:variant),
     )
   end
+
+  def backorder_incomplete
+    order = Spree::Order.complete.last || Spree::Order.last
+    order_cycle = order.order_cycle
+    distributor = order.distributor
+    user = distributor.owner
+    order_id = "https://env-0105831.jcloud-ver-jpe.ik-server.com/api/dfc/Enterprises/test-hodmedod/Orders/1177603473714"
+
+    BackorderMailer.backorder_incomplete(
+      user, distributor, order_cycle, order_id
+    )
+  end
 end