diff --git a/app/controllers/spree/orders_controller.rb b/app/controllers/spree/orders_controller.rb
index b343875e4d..bf4bd814e9 100644
--- a/app/controllers/spree/orders_controller.rb
+++ b/app/controllers/spree/orders_controller.rb
@@ -136,7 +136,7 @@ module Spree
       @order = Spree::Order.find_by!(number: params[:id])
       authorize! :cancel, @order
 
-      if @order.cancel
+      if CustomerOrderCancellation.new(@order).call
         flash[:success] = I18n.t(:orders_your_order_has_been_cancelled)
       else
         flash[:error] = I18n.t(:orders_could_not_cancel)
diff --git a/app/mailers/spree/order_mailer.rb b/app/mailers/spree/order_mailer.rb
index 953a092bc0..b566f0878b 100644
--- a/app/mailers/spree/order_mailer.rb
+++ b/app/mailers/spree/order_mailer.rb
@@ -17,6 +17,16 @@ module Spree
       end
     end
 
+    def cancel_email_for_shop(order)
+      @order = order
+      I18n.with_locale valid_locale(@order.distributor.owner) do
+        subject = I18n.t('spree.order_mailer.cancel_email_for_shop.subject')
+        mail(to: @order.distributor.contact.email,
+             from: from_address,
+             subject: subject)
+      end
+    end
+
     def confirm_email_for_customer(order_or_order_id, resend = false)
       @order = find_order(order_or_order_id)
       I18n.with_locale valid_locale(@order.user) do
diff --git a/app/services/customer_order_cancellation.rb b/app/services/customer_order_cancellation.rb
new file mode 100644
index 0000000000..2e3f51c6e6
--- /dev/null
+++ b/app/services/customer_order_cancellation.rb
@@ -0,0 +1,17 @@
+# frozen_string_literal: true
+
+class CustomerOrderCancellation
+  def initialize(order)
+    @order = order
+  end
+
+  def call
+    return unless order.cancel
+
+    Spree::OrderMailer.cancel_email_for_shop(order).deliver_later
+  end
+
+  private
+
+  attr_reader :order
+end
diff --git a/app/views/spree/order_mailer/cancel_email_for_shop.html.haml b/app/views/spree/order_mailer/cancel_email_for_shop.html.haml
new file mode 100644
index 0000000000..59602d691e
--- /dev/null
+++ b/app/views/spree/order_mailer/cancel_email_for_shop.html.haml
@@ -0,0 +1,7 @@
+%p
+  = t('spree.order_mailer.cancel_email_for_shop.greeting', name: @order.distributor.name)
+
+%p
+  = t('spree.order_mailer.cancel_email_for_shop.intro', number: @order.number)
+
+= link_to t('spree.order_mailer.cancel_email_for_shop.view_cancelled_order'), spree.admin_order_url(@order)
diff --git a/config/locales/en.yml b/config/locales/en.yml
index e2cb53cd22..a39ac74bd8 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -3631,6 +3631,11 @@ See the %{link} to find out more about %{sitename}'s features and to start using
         paid_order: "Your order was paid so %{distributor} has refunded the full amount"
         credit_order: "Your order was paid so your account has been credited"
         subject: "Cancellation of Order"
+      cancel_email_for_shop:
+        greeting: "Dear %{name},"
+        subject: "Cancellation of Order"
+        intro: "A customer has cancelled their order #%{number}."
+        view_cancelled_order: "View cancelled order"
       confirm_email:
         subject: "Order Confirmation"
       invoice_email:
diff --git a/spec/mailers/order_mailer_spec.rb b/spec/mailers/order_mailer_spec.rb
index 25a52802b6..4012518651 100644
--- a/spec/mailers/order_mailer_spec.rb
+++ b/spec/mailers/order_mailer_spec.rb
@@ -77,6 +77,21 @@ describe Spree::OrderMailer do
     end
   end
 
+  describe "#cancel_email_for_shop" do
+    let(:distributor) { create(:distributor_enterprise) }
+    let(:order) { create(:order, distributor: distributor, state: "canceled") }
+    let(:admin_order_link_href) { "href=\"#{spree.admin_order_url(order)}\"" }
+    let(:mail) { Spree::OrderMailer.cancel_email_for_shop(order) }
+
+    it "sends an email to the distributor" do
+      expect(mail.to).to eq([distributor.contact.email])
+    end
+
+    it "includes a link to the cancelled order in admin" do
+      expect(mail.body).to match /#{admin_order_link_href}/
+    end
+  end
+
   describe "order confimation" do
     let(:bill_address) { create(:address) }
     let(:distributor_address) { create(:address, address1: "distributor address", city: 'The Shire', zipcode: "1234") }
diff --git a/spec/services/customer_order_cancellation_spec.rb b/spec/services/customer_order_cancellation_spec.rb
new file mode 100644
index 0000000000..8801aee5f5
--- /dev/null
+++ b/spec/services/customer_order_cancellation_spec.rb
@@ -0,0 +1,31 @@
+# frozen_string_literal: true
+
+require 'spec_helper'
+
+describe CustomerOrderCancellation do
+  let(:mail_mock) { double(:mailer_mock, deliver_later: true) }
+  before do
+    allow(Spree::OrderMailer).to receive(:cancel_email_for_shop) { mail_mock }
+  end
+
+  context "when an order is cancelled successfully" do
+    it "notifies the distributor by email" do
+      order = create(:order, completed_at: Time.now, state: 'complete')
+
+      CustomerOrderCancellation.new(order).call
+
+      expect(Spree::OrderMailer).to have_received(:cancel_email_for_shop).with(order)
+      expect(mail_mock).to have_received(:deliver_later)
+    end
+  end
+
+  context "when the order fails to cancel" do
+    it "doesn't notify the distributor by email" do
+      order = create(:order, state: 'canceled')
+
+      CustomerOrderCancellation.new(order).call
+
+      expect(Spree::OrderMailer).to_not have_received(:cancel_email_for_shop)
+    end
+  end
+end